If you experience any problems with our window-graphics films
or overlaminating films, please check the table below for possible
causes and solutions.
a test prior to actual production can minimize costly errors
and help to ensure the success of your project.
For technical assistance,
call CLEAR FOCUS at U.S. toll-free 1-800-307-7990 or 707-544-7990,
or email us at email@example.com
Choose from an issue listed below:
are smeared or are not drying sufficiently.
was printed on the liner, not the film.
on the film, not the liner. (The regular liner is glossier-looking
than the print side).
were handled before inks had time to dry.
sufficient time for inks to dry. Drying time varies depending
on the type of inks used, humidity level and other factors.
aqueous ink (pigmented or dye-based) was used on an uncoated
Use inkjet-coated JetVue or ImageJetVue.
has faded in a relatively short period of time.
(pigmented or dye-based) inkjet inks were used but no
overlaminate was applied to the graphic. For
information on the inks’ lifespan, please contact
the ink manufacturer.
increase the life of the graphics, prior to installation
apply a clear solid
or liquid laminate that’s
compatible with perforated window films. For graphics requiring
a lifespan of more than 6 months, we recommend the use
of solvent-based, UV or other durable outdoor inks.
see through the graphics from the printed side (graphics
inks, such as black, brown, navy, dark purple, etc.,
were used to print the majority of the image.
best results, use brightly colored inks, such as red,
orange, yellow, blue, green, etc. With bright colors,
the eye tends to focus on the graphics, whereas
with dark colors allow the eye to see through the
look comparatively washed out.
to 50% of the image is missing due to the perforation
process, which reduces the color reflectivity of the
image. As a result, the image will look less vibrant
than if printed on a solid vinyl substrate.
the design stage,
increase the contrast of your image by about 10-20%.
This should help compensate for the reduced reflectivity
of perforated window film. The use of brightly colored
inks will also help improve the appearance of the graphics.
The use of a film with a 65/35 or 70/30 perf pattern may also produce more vibrant-looking graphics (not suitable for vehicle graphics because of reduced visibility.)
is brighter on the back (see-through) side than on the
optimum one-way visibility, lighting must
be brighter on the graphics side. Add supplemental flood
lighting, if necessary, to illuminate the graphics.
liner is still attached.
the liner and attach the printed graphic to a window or
other transparent surface. Graphics tend to look more washed
out when the liner – especially the solid liner – is
is difficult or impossible to read.
small a font size, or a hard-to-read font, was used.
Use an easy-to-read font in 30 point or larger for films with a 65/35 or 70/30 perf pattern, and 50 point or larger for a 60/40 or 50/50 film. See design info.
fills the holes and impairs visibility when it rains
or the window is washed. This is especially common with
vehicle window graphics.
graphics were not laminated prior to installation.
a clear overlaminate,
such as CLEAR FOCUS ClearLam (for flat surfaces) or PromoLam or CurvaLam (for flat or simple-curved surfaces) that is compatible
with perforated window film. If
an overlaminate is not used, dry the windows with a lint-free
is tunneling or otherwise separating from the graphic.
were not allowed enough time to dry and “outgas” sufficiently.
plenty of time for inks to dry and outgas – at least
24 hours – before applying overlaminate to
graphics were rolled too tightly or with the print surface
graphics loosely with the printed/laminated side out, and
use a 3” to 6” diameter core to prevent the
graphics and overlaminate from wrinkling or tunneling.
If shipping graphics, use a shipping tube whose diameter
is large enough to easily accommodate the loosely rolled
was used to apply a pressure-sensitive (cold) overlaminate
to the graphic.
ClearLam, PromoLam, CurvaLam or other “cold” overlaminates,
always use pressure – not heat – to apply them.
is lifting from glass surface or is tunneling or wrinkling.
was not cleaned properly
to installation, use mild soap and water to clean glass. Click here for
wrong overlaminate was applied to the graphic. E.g., an
overlaminate designed for use on flat surfaces was used
on a curved surface.
an overlaminate that
is suitable for the job and surface.
tension control on the laminator was incorrect, or during
the laminating process the vinyl film and/or overlaminate
proper tension during the lamination process, and do not
stretch either the film or the overlaminate during lamination.
is not sticking to glass.
was not cleaned properly.
mild soap and water. NEVER use a solvent-based glass
cleaner, such as Windex®. Dry glass prior to application.
Click here for
surface is too cold – less than 40° F/ 5° C
window time to warm up or, in the case of a vehicle or
other movable object, move to a warmer location for installation.
is being pulled during installation.
not pull or stretch film during installation. The film
has a “memory” and will return to its original
shape over time.
possible causes above.
an edge sealer, especially for vehicle window graphics
and other applications in which the edges of the film will
subjected to weathering, wear & tear, etc.
is stretching during installation.
surface is too hot – higher than 90° F/
graphics in early morning, before glass gets too warm
or, in the case of a vehicle or other movable object,
move to a cooler area for installation.
is being applied to film during installation.
using a heat gun to get the film to conform to curves,
e.g., use the minimum amount of heat needed to get the
job done. The film has a “memory” and will
return to its original shape over time.
open vehicle windows or doors with film installed.
has been installed over the vehicle window/door moldings,
which may interfere with the window’s operation.
all doors and windows both before and after the film has
been installed. After installing graphics, be sure that
all windows/doors that also serve as emergency exits function
properly. Click here for
of Installed Graphics
Overlaminate is tunneling or otherwise separating
from the graphic.
inks were used to print the graphics.
a clear, compatible overlaminate to protect aqueous inks
from moisture. An edge sealer may be needed, too.
washing, film is lifting from the glass.
solvent-based window cleaner was used to clean the graphics
instead of mild soap and water.
an edge sealer to secure the film. An edge sealer is especially
useful for vehicle window graphics and other applications
in which the edges of the film will be subjected to weathering,
wear & tear, etc.
is sticking to the glass surface, making it difficult to
film has been subjected to extreme heat and/or has been
left on the window for more than 6 months.
graphics liberally with a solvent-based glass cleaner,
such as Windex®. Let sit for a few minutes, then
stubborn graphics, use an adhesive remover, such as Rapid
Remover™ by RapidTac Inc., to break down the adhesive
so the film is easier to remove